Melissa Shapiro

  • December 19, 2017

Melissa Shapiro

9370 N 3975 Rd

Copan, OK 74022

Phone: 417-733-6182




EDUCATION:  Kilian Community College, Sioux Falls SD,

September 2002 – May 2004

Associate of Applied Science in Administrative Support



EXPERIENCE: Central Care Cancer Center; Bolivar MO; Receptionist

April 2017 - August 2017

Handled multiple assignments simultaneously while answering incoming calls and questions about the organization. Scheduled appointments as needed or requested by other staff members. Checked in patient and prepared new patient charts, as well as performed other clerical duties as needed, such as filing, photo copying, faxing a collating.


Ackerson & Associates; Vestavia Hills AL; Secretary

June 2016 - December 2016

Served as the front desk administrative secretary, assisted in initial patient contact, scheduling, and insurance review. Took payments, checked all office emails as well as distribution of postal mail. Reviewed all incoming faxes and referrals. Took all incoming phone calls and doctor messages. Checked in all new and existing patients making sure HIPPA protocols were in place.


Burrell Behavioral Health; Springfield MO; Customer Representative

November 2014- May 2016

Greeted Clients in a fast paced clinical environment in a friendly and courteous manner. Checked in Clients and reschedule as needed. Maintained a high volume of calls in a professional and efficient method. These calls include taking referrals from physicians and clients that are highly sensitive in nature. Received referrals via email and fax, which entails creating an electronic chart by adding all demographic information as well as insurance information. Coordinated insurance authorizations to ensure client visits are approved. Create all authorizations and releases for new clients as well as updating recurring clients to follow HIPPA protocol.


Dollar General; Fair Grove MO; Sales Associate

September 2013---2014

Greeted customers in a friendly manner as well as assist in finding merchandise. Assisted in setting and maintaining plan-o-grams and programs. Unloaded truck and stocked merchandise adequately. Cleaned the front of the store and rotate and face merchandise on shelves.


Sanford Women’s Health Plaza; Sioux Falls SD; Registrar

January 2011—February 2012

Answered and directed phone calls to appropriate areas of the clinic, created electronic patient files, made

appointments in between greeting and checking in patients, coordinated physician schedules, managed wait lists, and rescheduled appointments. Coordinated interpreter services, balanced cash drawer, informed patients of credit and insurance policies.


Wells Fargo; Sioux Falls SD; Customer Service & Sales

June 2008 – December 2010

Maintained a high level of customer satisfaction while taking 100-120 calls daily. Provided solutions to customers’ financial needs by answering questions and concerns. Resolved escalated issues in a friendly, calm manner. Achieved aggressive sales goals, selling products and services.



SKILLS:                           Microsoft Word


Desktop Publishing





REFERENCES:               Available upon request.

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